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When everyone has a home

Housing advice for Northern Ireland

Handling repairs

This page is for landlords operating in Northern Ireland.  You can find advice for tenants elsewhere on our website. Private landlords in Northern Ireland can call Landlord Advice on 028 9024 5640 and choosing option 5. 

Dealing with requests for repairs is an essential part of your landlord business. Having a process in place to systematically deal with these requests will make things easier on both you and your tenants.

Generally, you will be liable for any repairs to the structure of the property and furnishings which were supplied with the letting and the tenants will be liable for repairs to their own items or for repairing any damage which is their fault. You should specify repairing obligations in your tenancy agreement.

If the tenant has caused damage to the property, you are entitled to financial compensation for any repairs you carry out. This compensation can only be awarded by the courts so it's essential that you keep records of any evidence which will support your claim that the damage is the fault of the tenants.

You may be eligible for a grant for certain types of repairs. There are schemes available which will provide some assistance if you wish to make your home more energy efficient. If the council has issued a Statutory Notice against your property, you may be able to get a Repairs Grant from the Housing Executive.

All rented properties must, at the very least, meet the basic fitness standard. However, even if your home meets the fitness standard it could still be regarded as unfit by inspectors from your local council. You should try to maintain the property to a standard that you would be happy to live in.

The Rent Officer, rather than individual landlords, sets all rents for protected tenancies. If a landlord wishes to increase the amount of rent which can be legally charged on this type of tenancy, s/he must request a Rent Determination from the Rent Officer.