Housing Rights provides free confidential advice and information to landlords on some aspects of renting privately. We began piloting this service on behalf of the Department for Communities in January 2017. The service is free and is available between 9.30am-2.30pm Monday to Friday.
Who can use the helpline?
The helplines is available to
- private landlords
- estate agents and letting agents and
- people who are thinking about renting out a property.
What can we help with?
Helpline staff can provide information on the application and interpretation of relevant consumer laws and of legislation relating to private tenancies. This includes key issues like:
- preparing to rent out a property
- legal standards which properties must meet
- rent issues and housing benefit
- Houses in Multiple Occupation
- the rights and responsibilities of both landlords and tenants
- resolving problems in private tenancies
- ending a tenancy and dealing with deposits.
We can't provide advice on specialist issues like tax, conveyancing and management contract disputes but we can provide you with details of other agencies who may be able to help.
Contact the landlord helpline
Call 02890 245640 and select option 5 to use this free service. Landlords can also email [email protected]. Emails will be responded to by the next working day.