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When everyone has a home

Housing advice for Northern Ireland

Complaining about the Housing Executive

Many problems can be resolved by talking to someone at the Housing Executive. When this doesn't sort out the problem you can use the Housing Executive's formal complaints procedure.  There are two stages to the complaints procedure. If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association. 

You may be able to challenge or appeal a housing benefit decision if you think it is wrong or unfair. This can be a complicated process so it's best to get help from an advice agency.

Some of the decisions made by the Housing Executive can be challenged using your legal right to request a review. It’s best to get advice from a housing adviser, like those at Housing Rights, if you’re planning on doing this. The law allows you 28 days to ask for a review from the day you are notified of the decision.

You can complain if the Housing Executive refuses to carry out repairs which it is responsible for or if you are unhappy with the standard of work carried out.

You can make a formal complaint if you are unhappy with a decision the Housing Executive has made or how the Housing Executive has treated you or your case. You need to use a different procedure to challenge a housing benefit decision, challenge a decision about your homelessness or appeal a decision to end your introductory tenancy.

The Northern Ireland Public Services Ombudsman is there to make sure the service provided by public bodies in Northern Ireland is fair and efficient. You can complain to the Ombudsman if you believe the Housing Executive or your housing association has handled your case poorly or treated you unfairly.