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When everyone has a home

Housing advice for Northern Ireland

Repairs for Housing Executive tenants

Your Tenant’s Handbook should explain whether you or the Housing Executive is responsible for repairs.  Ask your local district office for a copy of the handbook if you don’t already have one.

You’ll be responsible for dealing with many of the repairing issues in your home. Tenants are responsible for decorating the inside of the property, including carpeting and flooring and you’ll also be responsible for looking after your garden. The Housing Executive will usually deal with any structural problems or faults with the heating, plumbing and electrical systems.

If something needs to be repaired in your Housing Executive property call the repairs line on 03448 920 901 as quickly as you can. You can also report your repair online. Keep a note of when you made your call and who you spoke to. Ask the Housing Executive if your repair is classed as an emergency, urgent or routine repair.

The Right to Repair Scheme was set up to make sure that Housing Executive tenants get emergency and urgent repairs carried out within an acceptable timeframe. The Self Help scheme allows tenants to arrange for a private contractor to carry out certain repairs which the Housing Executive will then pay for.

It’s important that your home is warm. If your home isn’t warm enough you could end up getting sick and you might start to see damp appearing in your home.

Getting repairs carried out can be a messy business. If the interior of your home is damaged by contractors carrying out repair or improvement work you could be entitled to compensation.

The Housing Executive can schedule an improvement scheme to update older houses or to ensure properties are kept in a good state of repair.

There are certain steps which you can take to protect your home from bad weather. The best thing you can do to prevent any damage occurring to your home is to make sure that your home is warm and well insulated. Make sure you have enough contents insurance to protect your property in the event of flood damage.

You can complain if the Housing Executive refuses to carry out repairs which it is responsible for or if you are unhappy with the standard of work carried out.