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When everyone has a home

Housing advice for Northern Ireland

Chat live to a mortgage debt adviser

If you're struggling with mortgage payments and have any questions about negotiating with your lender, restructuring your loan, going to court, enforcement action or any other mortgage debt related issue, you can chat live to our advisers.  

This service is available during our Mortgage Debt Advice Service opening hours.  These are

  • 09:30 - 17:30 Mondays, Wednesdays and Fridays
  • 09:30 - 20:00 Tuesdays and Thursdays

During these hours you'll be able to click on a chat option at the bottom right hand side of your monitor, phone or tablet. This service is only for people who are living in Northern Ireland and who have run into problems with their mortgage or secured loan. If you have any other housing issues, you can email us or speak to a housing adviser.

If you need advice in England, Scotland or Wales contact Shelter.  For housing advice in the Republic of Ireland, contact Citizens Information.